Terms and Conditions
This Terms and Conditions policy is effective from January 22, 2023.
Limitation of Liability
Our liability to you, as the customer, is limited in the case of any losses or damages incurred through the use of our services. StatXperts, including its divisions, subsidiaries, employees, partners, and representatives, shall not be held responsible for any indirect, special, incidental, or consequential damages, even if advised of the possibility.
We take precautions to protect all submitted documents, but we cannot be held responsible for any loss due to power outages, hardware/software failures, computer viruses, or other unforeseen circumstances. It is the responsibility of the customer to create backups and archives of their documents.
We are only responsible for analyzing the data in accordance with our defined services. Any opinions or ideas expressed in manuscripts are solely those of the author and users of the service. In the event of any delay, defect, or other cause, our maximum liability shall not exceed the amount invoiced for the task or project.
Governing Law
These terms and conditions shall be governed and interpreted according to the laws of the Kingdom of Saudi Arabia. In the event of any dispute, the courts of the Kingdom of Saudi Arabia shall have exclusive jurisdiction.
Email Address
By opting-in to receive email updates from us, you grant us the permission to keep you informed about our services and company. Should you request to not receive these communications, we will promptly honor your request.
If, for any reason, your email address becomes undeliverable and we encounter issues such as bounced emails, we cannot be held responsible for delivering your analyzed files. In such instances, we will make every effort to reach out to you through alternative contact information provided by you to retrieve your results.File Delivery
In the unlikely event that you do not receive your analyzed files by the agreed deadline, please reach out to us promptly. Also, kindly check your junk email folder in case the document was delivered there.
User Content
By sharing User Content on our platform, you grant StatXperts (and its partners) a limitless, global, royalty-free, transferable, sub-licensable, and permanent license to use, copy, and store this content for the purpose of delivering our services and enhancing our software algorithms. The information used is anonymized and solely utilized to improve our offerings, and not for any other purpose.
Individuals under the age of 18 are not allowed to register as a user on our site or to access or benefit from our services.Notification of Changes
At StatXperts, we continually strive to improve our services and align with industry standards. As such, we reserve the right to make changes to our Terms of Service at any time, without prior notice. Regularly visiting this section is recommended to stay informed of any updates or modifications. These changes will take effect as soon as they are posted. By continuing to use our services after notification of these changes, you acknowledge and accept these modifications.
Document Destruction
StatXperts reserves the right to securely store your documents in accordance with our internal policy and regulations set forth by the Saudi Government. Should you request the removal of your files from our systems, please send a clear email indicating such a request.
Website
The material present on this website, owned and operated by StatXperts, is safeguarded by international copyright and trademark laws. Altering, copying, reproducing, re-publishing, uploading, posting, transmitting, or distributing any content from this website, including code and software, is strictly prohibited. Personal and non-commercial downloading of material from the website is allowed, within reasonable limits.
Advance Payment
To ensure a seamless process, we require payment of the full service fee in advance for all orders. In special cases, StatXperts reserves the right to deviate from this policy and request payment after the delivery of the service. Our secure online payment methods accept Visa, MasterCard, and Mada transactions. As a cardholder, it is important to retain records of transactions and familiarize yourself with merchant policies and rules. To maintain the confidentiality of your account, it is your responsibility to keep your account information secure.
Should you be unable to make an advance payment, kindly communicate this to us in writing and provide valid reasons. Our team will consider your request and make alternative arrangements if necessary.
Prices
Upon accepting our quotation via email, you are deemed to have entered into an official agreement with us. Consequently, you are responsible for honoring the payment associated with your order, regardless of any subsequent objections to pricing. Please note that receiving an automatic response from our website does not guarantee the initiation of analysis on your data. Our team will promptly respond to all requests with precise quotations, and in the event of a conflict between the specified deadline and priority selection, priority will take precedence over the deadline when determining pricing.
Discounts
Discounts on orders are subject to a maximum limit of 30% of the total value and are set by us at our sole discretion. These discounts may include benefits earned through point redemption, coupon codes, or volume discounts.
Others
At StatXperts, we reserve the right to discontinue our services to any customer who fails to comply with our terms and conditions. By using our service, you agree to abide by all of StatXperts’ terms and conditions. If you have any objections to these terms or are not satisfied with our website, we kindly ask that you discontinue your use of our service.