Privacy Policy
This Privacy Policy is effective from January 22, 2023.
Who Are We?
StatXperts is a corporation established in the Kingdom of Saudi Arabia. Our services necessitate the collection of personal information from you. This privacy notice outlines the nature of the information we gather when you access our websites or utilize our services, as well as the purpose for which we use your data.
Your privacy is of utmost importance to us. This privacy notice clarifies your rights and addresses any concerns you may have regarding your personal data. If you require further information, kindly reach out to us at Legal@StatXperts.com.
Should you have entered into an agreement with us, we shall be the custodian of your data as specified in the contract.
Our policy and procedures for processing personal information align with the requirements set forth in the Saudi Personal Data Protection Law, as established by Royal Decree No. (M/19) on September 16, 2021.
What Information Do We Collect?
We gather and utilize personal information about you when you engage with our products, services, and company. We may collect and process the following personal information about you:
- Contact details, including your name, email address, postal address, and location
- Billing information, such as credit card or bank account numbers, and billing addresses</span
- Unique identifiers, such as usernames or account numbers
- Data shared through surveys conducted by StatXperts
- Media files or documents
- Correspondence between you and StatXperts
- Information voluntarily provided for your StatXperts profile
The personal information we collect may be used for the following purposes, among others:
- Fulfillment of requested services, products, or information
- Assessment of service needs to offer personalized recommendations
- Addressing customer service inquiries
- Maintenance of your account
- Conducting scientific research and statistical analysis
- Provision of promotional and marketing messages, only if you provide your consent. You can opt-out of these emails at any time by following the unsubscribe instructions included in each email.
- Verification of your identity as needed.
Information collected automatically (hereinafter referred to as Usage Data):
- Electronic identifying information, such as your IP address, cookies, and device model
- Browsing activity, such as visits to our websites, operating system, browser type, and Internet service provider (ISP)
- Analytics data, such as clicks, scrolls, referral and exit pages, and interaction information with our websites.
Usage Data may be utilized for the following purposes, among others:
- Determining service needs and offering tailored recommendations
- Providing requested information about specific services
- Website and service administration
- User authentication for security reasons
- Enhancement, improvement, support, and operation of our websites
- Compilation of statistical reports and analysis of usage patterns
- Development of new products and services
- Conducting scientific research and statistical analysis
Sharing of Personal Information”
We value your privacy and assure you that your personal information collected through our channels will not be sold, rented, or shared with other companies or organizations for commercial purposes. Rest assured that none of your credit card details or personally identifiable information will be stored, sold, shared, or rented to any third party when making a payment for our products or services on our website. Some details may be shared with our secure payment service provider solely for the purpose of processing the transaction.
We prioritize the protection of your personal information and employ various hardware and software measures to maintain its confidentiality. Despite these efforts, the transmission of data over the internet is not always 100% secure and we cannot guarantee the complete security of information shared online.
Your personal data may be shared in certain circumstances, with your express consent, or as required by applicable law and regulations. Some instances where we may share your data include, but are not limited to:
- Compliance with legal obligations and protection of our legal rights
- Safeguarding of the legal interests and rights of StatXperts, including in connection with legal proceedings, compliance, regulatory requirements, and investigations
- Adherence to governance and quality standards
- Upon your explicit permission, addressing any feedback or complaints received from you or investigating such feedback or complaints received from you or others regarding our websites, products, or services.
- Personalizing our communication and offerings to better serve you
- Improving, checking, and protecting our products, services, and websites
- Utilization of third-party payment providers to verify the validity of credit or debit card information submitted, in efforts to prevent fraud.
- Recording of telephone calls for quality control, training and security purposes.
- Invitation to participate in market research or surveys.
- Contacting individuals referred by you, with their express consent
- Sending direct marketing communications, only with your prior consent and with the option to opt-out at any time.
We may collaborate with our affiliated companies in order to effectively manage our resources and provide our products and services to you. Additionally, we may also share your personal data with the following third parties:
- Our trusted professional advisors, such as auditors, statisticians, and external legal and financial advisors
- Marketing and communications agencies, if you have given your consent for the processing of your personal data in accordance with this Privacy Policy
- Market research firms
- Our suppliers, business partners, and subcontractors
- Search engine and web analytics providers
- Government authorities or law enforcement officials if required by law or if necessary to protect our legitimate interests, while always upholding our obligations under applicable laws.
- Personal information may also be shared with carefully selected third-party service providers who will process it on our behalf for the purposes mentioned above. These trusted partners include, but are not limited to, web hosting and maintenance providers, call center operations, and identity verification services.
In the event of a sale or merger of our business, your personal information may be shared with both our and the potential buyer’s advisors, and will ultimately be transferred to the new owners of the organization.
In regards to websites and parties we may have links to, we bear no responsibility for their respective privacy policies. If you choose to share any personal information with these third parties, their guidelines and regulations for the collection and use of such information may differ. If you have any inquiries regarding their handling of the information you provide, it is recommended that you reach out to them directly.
Our website may feature advertisements managed by third parties such as ad networks, advertising agencies, advertisers, and audience segment providers. These entities may gather information about your online behavior, both on our website and on other websites, through techniques such as cookies, web beacons, and others, in order to present you with personalized advertisements based on your interests. Please note, we do not possess or exert control over the information collected by these third-party entities
How Long Will We Keep Your Personal Data?
We take a responsible approach to personal information retention and keep only what is necessary to fulfill regulatory requirements, resolve disputes, prevent fraud and abuse, and enforce our terms and conditions. Our retention period exceeds what is reasonably necessary, in accordance with applicable laws.
We will keep your personal information while you are a customer and thereafter for a period of time that is reasonable to comply with regulatory mandates, resolve disputes, prevent fraudulent activities, and enforce our contractual agreements.
For potential customers who have given their consent to receive communications from us, we will maintain your data until you withdraw your consent or, in the absence of a request to opt out, for a limited period.
We will keep a record of any interaction with our customer service team for the necessary time period to effectively address your inquiry.
Where Do We Store Your Data?
The personal information collected from you may be transferred to and stored on a server owned by StatXperts or a third-party server and may also be processed by personnel operating outside these locations, who work for us or our suppliers. In such cases, the data protection laws of the country will apply. For further information, kindly reach out to us via email at Legal@StatXperts.com
What Are Your Rights Regarding Your Personal Data?
You have the right to request that we stop processing your personal data for marketing purposes. This can be done by selecting the appropriate options on our data collection forms, clicking the unsubscribe button in any communication we have sent you, or by contacting us. If you have previously given your consent for the use of your personal data, you have the right to withdraw it at any time.
You have the right to request a correction of any inaccuracies or incompleteness in the personal data we hold about you. You may also request a copy of the personal information we have on file for you, subject to certain exceptions and qualifications.
You have the right to raise a complaint regarding our handling of your personal data. During the resolution of your complaint, you may request that we restrict the usage of your data
In certain cases, you may request that we erase your personal data, such as when you withdraw your consent for us to use it, it is no longer necessary for us to retain it, you object to our use of it and we lack a valid reason to continue using it, or if our processing of your personal data breaches our obligations.
Data Security
We place a great emphasis on information security, and have taken robust measures in our processes and technology to guard against any present or potential security risks.
At StatXperts, safeguarding the security of your information is of utmost importance to us. We have implemented stringent standards and processes, along with utilizing state-of-the-art technology, to guard against any present or future security threats. However, despite our efforts, it must be acknowledged that no data transmission over the internet can be entirely secure. Thus, we cannot provide a guarantee that information transmitted to us will never be intercepted. To ensure your security, we advise adopting strong online security measures and keeping your password confidential.
Should StatXperts become aware of any security breach, we will make every effort to promptly notify you through the email address you have provided to us, or by posting a notice on the website, along with any necessary information and steps for protection.
At StatXperts, we employ state-of-the-art encryption techniques, including public/private key encryption, to secure the transmission of data and files. Additionally, we hold highly-assured SSL certificates, recognized as a global standard in online security, to further safeguard against potential threats.
Data Confidentiality
Confidentiality is maintained by limiting access and disclosure of information to only those individuals who have been deemed authorized and preventing any unauthorized access or revelation.
At StatXperts, we guarantee the confidentiality of your data, ensuring that it remains inaccessible and undisclosed to unauthorized individuals, entities, or processes. We implement stringent measures to prevent any intentional or accidental unauthorized access to your data.
Our servers are secured behind firewalls to prevent unauthorized access, and we have implemented measures to detect and prevent malicious activity, such as malware, spyware, spam, and phishing attacks. Additionally, we employ public/private key encryption for data and file transmission, and hold highly secure SSL certificates, to provide the highest level of protection against unauthorized access or disclosure. Your data will be treated with the utmost confidentiality and will only be accessible to authorized individuals, entities, or processes.
Children’s Personal Data
StatXperts prohibits the collection of Personal Data from individuals under the age of 18. If you are under 18 years old, please refrain from submitting any Personal Data through our websites or services. We encourage parents and guardians to supervise their children’s internet usage and to enforce this policy by instructing their children not to provide Personal Data without their consent.
In the event that we become aware that a child under the age of 18 has provided us with Personal Data, we will promptly remove it and discontinue the associated account. If you suspect that this has occurred, please contact us at Legal@StatXperts.com.
Cookies
By visiting our website or filling out a service request form, you have the option to save your information through the use of cookies. This feature is designed for your convenience, as it eliminates the need for you to re-enter your details in subsequent forms.
When you visit our login page, a temporary cookie may be set to check if your browser accepts cookies. This cookie doesn’t hold any personal information and will be discarded upon closing your browser.
By opting in to our cookie settings, your login information and display preferences will be saved, ensuring a seamless and personalized experience on subsequent visits. Login cookies will remain active for two days, while screen options cookies will persist for a year. If you choose the “remember me” option, you will remain logged in for two weeks. However, logging out of your account will automatically delete the login cookies.
Additionally, a cookie will be stored in your browser upon editing or publishing an article. This cookie does not contain any personal information, it simply identifies the article you have edited. It will expire after 24 hours.
Modifications to the Privacy Policy
Our Privacy Policy is subject to change and may be updated periodically to reflect changes in our practices and services. We will notify you of any changes by posting the revised Privacy Policy on our site and updating the “effective date” at the top of the Privacy Policy. It is your responsibility to review the Privacy Policy regularly to stay informed of any changes.
Where Can I Find More Information About StatXperts’ Processing of My Data?
For any inquiries or to exercise your rights regarding StatXperts’ handling of your personal data, please feel free to reach out to the StatXperts Privacy Team at Legal@StatXperts.com.