Exchange and Return Policy

Dear valued customer, at StatXperts, our goal is to consistently exceed your expectations with our services. However, should the need arise for an exchange or return, this page is dedicated to providing you with a seamless and efficient process.

This Exchange and Refund policy is effective from January 22, 2023.

Return

At StatXperts, customer satisfaction is our top priority. Although returns and refunds for big data analysis and AI development services may not be accepted, exceptions can be made at our discretion. As for our statistical services, we do offer refunds with deductions for transfer fees, payment fees, and a cancellation fee, which is a percentage of the total service amount, calculated based on the progress of the work performed as outlined in Table 1.

Should you wish to request a refund, please kindly send us an email at Sales@StatXperts.com. We will make every effort to process your request in a timely manner and issue a refund to the original method of payment within 45 days of receipt.

For requests of reimbursement or exchange, kindly note that a 15-day window from the date of submitting your service request applies. Beyond this time frame, we will not be able to process your request. Should you wish to replace the delivered file, it will be considered a return of the service, thereby subject to all applicable return policies, including cancellation fees.

Table 1: Statistical Service Cancellation Fees
Job Status	Cancellation Fee (%)
Work has not started yet	0
Order has been pre-processed	25
At most 50% of the work has been completed	50
More than 50% of the work has been completed	100

Exchange

We do not offer exchanges for any of our products or services.